Working Hours Monday - Friday 08:00-16:00

FAQ

General Questions

What services does Water Engineering and Pumping Technologies Limited offer?

We offer a comprehensive range of water engineering solutions including:
  • Water pump installation and maintenance
  • Water treatment systems
  • Irrigation solutions
  • Borehole drilling and maintenance
  • Water infrastructure development
  • Consultancy services

Which areas do you serve?

We operate throughout East Africa, with our primary focus in Kenya. Our services extend to both urban and rural areas, and we have successfully completed projects in multiple counties across the region.

Technical Questions

What types of pumps do you work with?

We work with a wide range of pumps including:
  • Submersible pumps
  • Surface pumps
  • Solar-powered pumps
  • Booster pumps
  • Industrial pumps
  • Agricultural irrigation pumps

Do you offer solar-powered solutions?

Yes, we specialize in solar-powered water pumping solutions. These systems are eco-friendly, cost-effective in the long run, and ideal for areas with limited or unreliable electricity supply. Our solar solutions include:
  • Solar pump systems
  • Hybrid power solutions
  • Solar-powered treatment plants
  • Energy efficiency consultancy

Service & Maintenance

What maintenance services do you provide?

Our maintenance services include:
  • Regular preventive maintenance
  • 24/7 emergency repair services
  • System optimization
  • Performance monitoring
  • Water quality testing
  • Equipment upgrades

What is your response time for emergencies?

We prioritize emergency responses and aim to respond within:
  • Urban areas: 2-4 hours
  • Rural areas: 4-8 hours
  • Remote locations: 12-24 hours
Our 24/7 emergency hotline ensures we're always available when you need us.

Costs & Pricing

How do you determine project costs?

Project costs are determined based on several factors:
  • Project scope and complexity
  • Equipment and materials required
  • Location and accessibility
  • Project timeline
  • Maintenance requirements
We provide detailed quotations after initial consultation and site assessment.

Do you offer financing options?

Yes, we offer various financing options:
  • Flexible payment plans
  • Lease-to-own arrangements
  • Partnership with financial institutions
  • Special terms for government and NGO projects
Contact our financial team for detailed information about available options.

Do you have more questions?